(Last updated: 31 Jan 2026)

This Privacy Policy describes how Funnel to Flow, a brand operated by Soo Creative Design Studio (sole proprietor, Malaysia), collects, uses, and protects your personal information.

By using this website or our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information including, but not limited to:

• Name

• Email address

• Payment and billing information

• Business or website details you choose to share

• Communications sent to us (emails, messages, forms)

Payment information is processed securely by third-party providers. Funnel to Flow does not store your full payment details.

2. How We Collect Information

We collect information when you:

• Fill in a contact or enquiry form

• Purchase a service or digital product

• Sign up for email updates or resources

• Communicate with us via email or messaging platforms

3. How We Use Your Information

Your information may be used to:

• Deliver services or digital products you purchase

• Deliver freebie or newsletter you sign up

• Communicate with you about your project or enquiry

• Send relevant updates, resources, or marketing emails (you may unsubscribe anytime)

• Improve our website, services, and user experience

• Meet legal or accounting obligations

4. Cookies & Tracking Technologies

This website may use cookies or similar technologies to:

• Understand how visitors use the site

• Improve website performance and content

• Support analytics and marketing tools

You can disable cookies in your browser settings if you prefer.

5. Third-Party Services

We may share necessary data with trusted third-party platforms used to operate our business, including:

• Systeme.io (website, funnels, forms, email delivery)

• PayPal and Stripe (payment processing)

• Email and analytics tools

These third parties have their own privacy policies and are responsible for handling your data securely within their systems.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online transmission or storage method is 100% secure, and absolute security cannot be guaranteed.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, accounting, or regulatory requirements

8. Your Rights

You have the right to:

• Request access to your personal data

• Request corrections to inaccurate information

• Request deletion of your data, where legally permissible

• Unsubscribe from marketing communications at any time

To make a request, please contact us using the details below.

9. Children’s Privacy

This website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Email (primary): hello@funneltoflow.com
Email (secondary): soocreative.designstudio@gmail.com